Terms & Conditions

1. Definitions

“Company” means Adoda Ltd.
“Customer” means the person making the booking.
“Service” means private hire transport services arranged by Adoda Ltd.
“Driver” means a licensed private hire driver assigned to a booking.
“Journey” means the pre-booked transport service.

2. Nature of Service

Adoda Ltd is a licensed private hire operator.

All transport services must be pre-booked. The Company does not provide taxi rank or street-hail services.

All bookings are accepted and managed by Adoda Ltd and are fulfilled using licensed drivers and vehicles.

3. Booking Process

Bookings may be made via:

The Company website
Mobile app
Telephone (with payment via secure link)

All bookings are managed through the Company’s authorised dispatch system.

A booking is only confirmed once:

• Full journey and passanger details have been provided, and
• Either full advance payment (for phone/message bookings) or successful card pre-authorisation (for online bookings) has been completed.

The Company reserves the right to refuse or cancel any booking.

4. Contractual Relationship

The contract for each Journey is between the Customer and Adoda Ltd.

Drivers are engaged by the Company to fulfil bookings and operate under the Company’s control.

Customers must not make private arrangements directly with drivers.

5. Payment Terms

Payment terms depend on the booking method:

a) Telephone or direct message bookings
All bookings made via phone call, WhatsApp or direct message must be paid in full (via a link provided by Adoda) in advance in order to be confirmed.

b) Online bookings
For bookings made through our website, the total estimated fare may be authorised (temporarily held) on the customer’s card at the time of booking. The final fare is charged upon completion of the journey.

No funds are captured until the journey has been completed.

If a booking is cancelled in accordance with our Cancellation Policy, any authorised amount will be released. Depending on the card provider, this may take up to 5–7 working days to appear back in the customer’s available balance.

Payments are processed securely via third-party providers, including Stripe. Adoda Ltd does not store full payment card details.

Drivers are not permitted to accept cash or direct payments unless otherwise agreed in writing.

6. Pricing

All prices are provided at the time of booking via the Company’s website, mobile application, or dispatch system.

Adoda Ltd operates an estimated pricing model and does not use a taximeter.

Prices may vary depending on:

Time of day (including day/night rates)
Peak demand periods
Racecourse days and major local events
Pre-arranged contract pricing
Higher fares may apply during high demand

Any adjusted pricing (including event or peak rates) will be clearly displayed to the Customer before booking confirmation.

Additional charges may apply where:

The Customer requests changes to the journey
Additional waiting time is incurred
There are deviations from the agreed route

Any additional charges will be communicated where possible and applied in accordance with these Terms.

7. Vehicle Type Requests

Where the Customer selects or requests a specific vehicle type (for example Tesla, Audi, Mercedes or similar), this is treated as a preference only and is not guaranteed.

Adoda Ltd will make reasonable efforts to provide the requested vehicle type. However, due to availability of self-employed drivers and operational requirements, a similar suitable vehicle may be provided.

By confirming the booking, the Customer accepts that a comparable vehicle may be supplied without prior notice, and this will not constitute a breach of contract.

8. Cancellations

Cancellations must be made via the booking system or by contacting the Company.

Cancellation charges may apply depending on notice given.

Full fare will be charged if cancellation is made less than 2 hours before the scheduled pick-up time.

Where a driver has already been dispatched, a cancellation fee may apply.

9. No-Show Policy

A booking will be treated as a no-show if:

The Customer is not present at the agreed pickup time
The Customer cannot be contacted
The Customer refuses the Journey
The customer enter wrong pick up address

No-show bookings may be charged in full.

10. Waiting Time

Waiting time may be charged where the Customer is not ready at the agreed pickup time.

Any applicable waiting charges will be communicated at the time of booking where possible.

11. Passenger Responsibilities

Passengers must:

Behave in a respectful and lawful manner
Not endanger the driver, vehicle, or other passengers
Not cause damage to the vehicle

The Company reserves the right to terminate a Journey without refund in cases of unsafe, abusive, or unlawful behaviour.

Customers are responsible for any damage or cleaning costs.

12. Safeguarding

Adoda Ltd is committed to safeguarding children and vulnerable passengers.

Only appropriately licensed and DBS-checked drivers are assigned to such journeys.

Any safeguarding concerns are reported to the relevant local authority in accordance with applicable procedures.

13. Driver & Vehicle Licensing

All drivers and vehicles used by Adoda Ltd are licensed by the relevant licensing authority.

The Company ensures that all licences and required checks are valid and up to date.

14. Subcontracting

Adoda Ltd may subcontract bookings to other licensed private hire operators where permitted by law.

Any subcontracted operator will be properly licensed.

15. Lost Property

Adoda Ltd will make reasonable efforts to return lost property.

Lost property will be retained for a period of up to 3 months from the date it is recorded. After this period, unclaimed items may be disposed of, donated.

Personal data or documents containing sensitive information will be handled in accordance with UK GDPR and data protection regulations.

16. Complaints

Complaints should be submitted via email or the website.

All complaints are recorded and investigated. The Company aims to respond within a reasonable timeframe.

17. Data Protection

Personal data is processed in accordance with applicable data protection laws.

Data is stored securely and access is restricted.

Payment data is handled by secure third-party providers and is not stored by Adoda Ltd.

18. Limitation of Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence.

Subject to this, Adoda Ltd’s liability is limited to the value of the Journey booked.

The Company is not liable for indirect or consequential losses.

19. Force Majeure

Adoda Ltd is not liable for delays or failure to perform due to events beyond its control, including:

Severe weather
Traffic incidents
Road closures
Public authority restrictions

20. Amendments

Adoda Ltd may update these Terms at any time. Updated Terms will be published on the website.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

22. Contact Details

If you have any questions or requests regarding your data, please contact:
Email: anna@adodaprivatehire.com

Business Name: Adoda Ltd Operator

Licence Address: 1010 Cambourne Business Centre, Cambourne, Cambridge, CB23 6DP (South Cambridgeshire)

Registered Company Address: C/O Integral Associates Limited, The Barn Rear Of 3-5 Church Street, Ampthill, Bedfordshire, UK, MK45 2PJ

Phone: +44 7415033426